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A & R PREMIER PROPERTIES LTD

Letting and operating of its own and leased stock, short-stay accommodation, and management of property on a fee basis.

382 Kenton Road, Harrow · Company No. 17428184

StockWhat stands around Kenton Road

The office is at 382 Kenton Road, and the housing within walking distance of it is mostly interwar: bay-fronted semi-detached houses on the side roads, terraces of the same period closer to the junctions, and a good number of those houses now divided into two or three self-contained flats. Further out there are purpose-built blocks of three and four storeys from the middle of the last century, and newer flats close to the stations where land was released later.

Each of those produces different work. A converted upper flat in an interwar house has a shared entrance hall nobody owns the cleaning of, a gas meter in a cupboard belonging to the ground floor, and a loft hatch that is somebody's responsibility but rarely written down as whose. A purpose-built block has a managing agent above this office in the chain and a set of rules about refuse, parking and contractor access that the flat's own tenancy cannot override.

TravelAllowances the office books against

Changeovers and inspections are booked against travel allowances, not against map distances. An allowance is deliberately generous because a crew that arrives late to a same-day turn loses the hours at the wrong end, and the hours at the wrong end are the ones the arrival notices.

20 MINUTES35 MINUTES50 MINUTES382 KENTON ROADKENTON ROADA409HA3HA8HA2NW9HA1HA9

Rings at twenty, thirty-five and fifty minutes from 382 Kenton Road. They are planning allowances used for booking, not measurements.

The rings are not circles in practice. The A409 and the roads feeding it pull the twenty minute ring out along their line and squash it where the only route is through residential streets with parking on both sides. Between half past eight and half past nine, and again between three and four, the inner ring loses roughly a third of its reach in every direction, which is why inspections are booked for the middle of the day and changeovers start at a quarter to ten.

DistrictsWhat changes between HA3, HA8 and NW9

Crossing a postcode district here often means crossing a borough boundary as well, and that changes the practical things rather than the legal ones. Refuse and recycling are collected on different days with different containers and different rules about what may be left at the front of a property and when. Parking permits for visitors are issued by different authorities on different systems, and a contractor who parks on the wrong side of a boundary on the wrong day gets a notice the works order did not budget for.

Every flat file therefore carries four local lines: the refuse day, the recycling day, the permit arrangement for visitors and contractors, and the nearest station with the walking time to it. They go on the arrival note for guests and into the tenancy pack for tenants, because they are the questions that get asked first and they are the ones a national answer gets wrong.