This siteWhat these pages hold
Nothing. These ten pages are files. They set no cookie, they run no analytics, they contain no tracking pixel, no advertising tag, no social widget and no embedded map. There is no form on this site that sends anything anywhere; the two sheets at step one do their arithmetic in the browser and nothing entered into them is transmitted, stored or seen by this office.
Because there are no cookies there is no cookie banner, and because there is no account there is no login. If a page here ever asks for a password, it is not this site.
OutsideThe one request made to another server
These pages load two typefaces from Google's font service. That is the only thing on this site that is fetched from a server other than the one serving the pages, and it means that opening a page here causes a request to that service which, like any web request, carries the browser's address and the usual request headers. Everything else — the stylesheet, the script, the two small images used as the tab icon and every drawing on every page — is served from this domain. The drawings are written as markup rather than loaded as pictures, which is why there are no image requests at all.
The officeWhat is kept, and why it exists
The office keeps records because letting work produces them, not because they are collected. There are five kinds and nothing else.
- Tenancy file: the agreement, the documents served before it, correspondence
- the contract and the proof it was properly started
- Schedule of condition and its photographs, start and end
- to settle a deposit question with evidence
- Certificates and the diary of their renewal dates
- statutory obligations attached to the building
- Guest register for short-stay addresses
- to answer a question about a particular night
- Management file: the agreement, works orders, statements
- to account to an owner for work done on their behalf
Nothing is bought in, nothing is sold on, and no profile of anybody is built from any of it.
DurationHow long each one is kept
A tenancy file is kept for the term and then for the period in which a claim arising out of it could still be brought, after which it is destroyed rather than archived. Schedules of condition and their photographs follow the tenancy file they belong to and go at the same time. Certificates are kept until they are superseded and then for one further cycle, because the question asked about a lapsed certificate is usually what the previous one said. A guest register is kept for the accounting period it falls in. A management file goes back to the owner when the instruction ends, and this office keeps only what it needs to account for its own work.
AccessWho else sees any of it
An owner sees what concerns their own property and nothing about any other. A contractor gets an address, an access arrangement and a description of a fault. An occupier gets their own tenancy file, their own schedule and the certificates for the property they live in. A deposit scheme's adjudicator gets the schedule, the check-out and the photographs if a deduction is disputed. Nobody else is sent anything unless the law requires it, and where that happens the request is answered as narrowly as it can be.
AskingAsking what is held about you
Write to management@arpremierproperties.life with the property address, the postcode and the period you are asking about. The period matters: a file is organised by address and date, and an enquiry without one of them takes much longer to answer than one with both.
This page describes the practice of A & R PREMIER PROPERTIES LTD, company number 17428184, D-U-N-S 235115225, registered office 382 Kenton Road, Harrow, HA3 8DP. It is a description of what this office actually does with records, not a statement of law.